Aug. 8, 2020 / PRZen / TOMS RIVER, N.J. — This has been quite a year for the world. We are living in a time where changes are forced to create a new norm. This is evident with the direction that Dealer Retention Services in Toms River, NJ has decided to take in order to adjust to market demands. The firm hired auto industry executive Stan Sher as the General Manager and Director of Operations. In this role Stan will create a bigger corporate structure with all departments including human resources, call center agents, sales and marketing. “I have watched Stan create beautiful things in the auto industry between his high level of training experience to his social media marketing personality to adding structure to businesses in various industries and I decided that we at Dealer Retention Services need just that for our continued growth,” said Tom Esposito, Founder of Dealer Retention Services.
The global pandemic has forced auto dealers to re-evaluate their own structure with regards to handling virtual sales and service opportunities. The business development center is still poorly managed in many dealerships and executive management still continues to struggle with hiring and paying the right people to get the job done. In the interest of removing heavy payroll costs car dealers are turning to Dealer Retention Services to handle this operation. In the first month of taking over the position this virtual BDC has increased closing ratios for dealer clients by implementing immediate process changes. This is something that is difficult to do in such a short period of time.
Other examples include the only two dealerships that utilize Dealer Retention Services that are part of a seven store group that reported to be the most profitable dealerships in the group. The dealerships in the group are operating with a smaller staff and have limited hours of operations due to the Covid- 19 pandemic. Dealer Retention Services has been setting over seven hundred quality sales and service appointments per month for these dealerships. “Dealer Retention Services has been a true partner for us during these tough times between helping with customer service and helping generate a solid return on investment for us,” said Greg Kemp, General Manager at Island Chrysler Dodge Jeep and Island Subaru on Staten Island, NY.
Along with improving in-house operations Stan Sher is bringing his Dealer eTraining service offerings. Over the years Stan has implemented a successful recruiting process for auto dealers to hire and maintain quality personnel. Stan is also an accomplished Sales and BDC trainer in the industry. Dealer Retention Services will utilize these services to enhance offerings. Service offerings include Outsourced BDC (Sales & Service), Database equity mining, CRM cleaning, Recruiting, Sales Training, BDC Training (Phone/Internet/CRM). Stan Sher will be available to strategize with dealers to find their areas of opportunity to improve one and implement a manageable process. In this big role Dealer Retention Services will expand their marketing footprint as well. “I am excited to join this wonderful team and to help grow our cause to help the automotive industry improve the way they sell and service automobiles,” said Stan Sher.Dealer Retention Services has been in business for seven years serving auto dealerships nationwide. Tom Esposito has over thirty years experience in all facets of automotive retail including experience as a corporate executive for the Asbury Auto Group. Stan Sher has over seventeen years experience in automotive retail and business operations. He also carries a wide network of partnerships with the most elite automotive executives in the world. The website for Dealer Retention Services is https://dealerretentionservices.com/
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